Provide accurate information, use valid payment methods, and purchase products only for lawful purposes.
Terms of Service
These Terms of Service explain the rules that apply when you visit AquaNest, place an order, use our services, communicate with our support team, or purchase products for paddle sports, swimming, water safety, beach trips, camping, and outdoor recreation.
A Clear Framework for Shopping with AquaNest
These Terms form an agreement between you and AquaNest. They govern website access, customer accounts, orders, payments, promotions, shipping, product use, intellectual property, service availability, and dispute-related matters.
Read descriptions, dimensions, compatibility information, safety guidance, and included-item details before ordering.
Follow manufacturer instructions, local rules, weather guidance, supervision requirements, and water safety practices.
Report order, delivery, condition, compatibility, or return concerns promptly so the appropriate next step can be reviewed.
Access, Eligibility and Account Conduct
These foundational terms apply whenever you browse the website, create or use an account, submit information, communicate with AquaNest, or purchase a product.
Acceptance of These Terms
By accessing or using the AquaNest website, you confirm that you have read, understood, and agreed to these Terms of Service and any policies referenced within them.
If you do not agree, you must not use the website or place an order. Additional terms may apply to specific promotions, products, services, or website features.
Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction. If you are under the age of legal majority, a parent or legal guardian must review and approve your use of the website and any purchase.
You may not use AquaNest for unlawful, fraudulent, abusive, misleading, or unauthorized activity.
Customer Information
You agree to provide complete, current, and accurate billing, shipping, payment, contact, and account information.
You are responsible for reviewing your information before submitting an order and for updating it when necessary. AquaNest is not responsible for delays or losses caused by incorrect information supplied by the customer.
Account Security
You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your account.
Notify AquaNest promptly if you believe an account, password, payment method, or customer profile has been accessed or used without authorization.
Products, Pricing, Payments and Delivery
Product availability, order acceptance, pricing, promotions, payment authorization, shipping, and delivery are subject to the terms below.
Product Information
AquaNest works to present product descriptions, specifications, colors, measurements, compatibility details, images, and availability accurately. Display settings, lighting, packaging updates, and manufacturer changes may create minor variations.
Prices and Promotions
Prices are displayed in the currency shown at checkout and may change without advance notice. Email subscribers who successfully subscribe receive an automatic 15% sitewide discount. Selected promotional products may receive an automatic 20% discount while the promotion remains active.
Order Acceptance
An order confirmation acknowledges receipt of your order but does not always constitute final acceptance. AquaNest may review, limit, cancel, or refuse an order because of availability, payment authorization, pricing errors, suspected misuse, shipping restrictions, or inaccurate customer information.
Payment Authorization
You authorize AquaNest and its payment service providers to charge the selected payment method for the order total shown at checkout. Payment verification or additional confirmation may be required before fulfillment.
Shipping and Delivery
AquaNest provides free shipping on all products. Standard delivery is generally expected within 3–5 business days after processing and shipment. Delivery dates are estimates and may be affected by carrier operations, weather, destination access, holidays, address issues, or events outside AquaNest's reasonable control.
Inspection, Returns and Exchanges
Review your order promptly after delivery. Early inspection helps AquaNest assess missing items, shipping damage, incorrect products, compatibility concerns, and return or exchange requests more efficiently.
Thirty-Day Support Window
AquaNest provides free returns and exchanges for eligible products when the request is submitted within 30 days after delivery. Products should be returned in the condition required by the applicable return instructions.
Return Authorization
Contact AquaNest before returning a product. Do not send an item to the business address without return instructions. Unauthorized shipments may be delayed, refused, or ineligible for processing.
Condition and Documentation
You may be asked to provide your order number, product name, reason for the request, photographs, packaging information, or other reasonable details needed to verify the issue and determine the correct resolution.
Non-Returnable Conditions
A return may be declined when a product has been materially used, altered, damaged after delivery, returned incomplete, or made unsafe for resale. Safety, hygiene, legal, or clearly disclosed final-sale restrictions may also apply.
Refund Processing
Approved refunds are generally issued to the original payment method. Financial institutions may require additional processing time before the refunded amount appears in your account.
Product Use, Water Safety and Personal Responsibility
Water sports, swimming, boating, paddling, camping, and outdoor recreation involve inherent risks. Product ownership does not replace training, supervision, sound judgment, safety equipment, or compliance with local rules.
Follow Instructions
Read and follow all manufacturer manuals, labels, warnings, fit instructions, inflation limits, weight limits, maintenance requirements, assembly directions, and age recommendations supplied with the product.
Use Appropriate Safety Gear
Use properly fitted personal flotation devices, protective equipment, visibility aids, leashes, helmets, footwear, sun protection, and other safety gear appropriate for the activity and environment.
Assess Conditions
Review weather, tides, currents, water temperature, terrain, traffic, wildlife, local warnings, skill requirements, emergency access, and equipment condition before use.
Supervise Children
Children must be actively supervised by a responsible adult. No product should be treated as a substitute for direct supervision, swimming ability, rescue preparation, or certified flotation equipment.
Never use equipment that is damaged, incorrectly assembled, improperly fitted, overloaded, modified, or unsuitable for the environment. Stop using a product immediately if its condition, performance, or fit creates a safety concern.
Website Use and Legal Provisions
The following terms address website content, prohibited behavior, third-party services, disclaimers, liability, governing law, and changes to this agreement.
Intellectual Property
The AquaNest name, website design, written content, graphics, logos, visual elements, product presentation, photographs, videos, and other original materials are owned by or licensed to AquaNest and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, modify, publish, sell, scrape, or commercially exploit protected content without written authorization.
Prohibited Conduct
You may not use the website to:
- Commit fraud or provide false, misleading, or unauthorized information.
- Interfere with website operation, security, accounts, checkout, or payment systems.
- Upload malicious code, automated scripts, viruses, or disruptive technology.
- Harvest customer data or access restricted systems without permission.
- Infringe intellectual property, privacy, publicity, or other legal rights.
Customer Submissions
When you voluntarily submit a review, photograph, message, suggestion, or other content, you confirm that you have the right to provide it and that it is accurate, lawful, and non-infringing.
You grant AquaNest a non-exclusive right to use submitted content for customer service, product review, website operation, quality improvement, and promotional purposes, subject to applicable privacy requirements.
Third-Party Services
Payment processors, shipping carriers, technology providers, analytics services, and other third parties may support website operation and order fulfillment.
Their services may be governed by separate terms and privacy practices. AquaNest is not responsible for third-party systems or conduct outside its reasonable control.
Website Availability
AquaNest may update, suspend, restrict, replace, or discontinue website functions, content, products, promotions, or services at any time.
Website access may occasionally be interrupted by maintenance, technical issues, network conditions, security events, or third-party service disruptions.
Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. AquaNest does not guarantee uninterrupted access, error-free operation, or that every product will be suitable for every user, activity, body type, environment, vehicle, watercraft, or intended purpose.
Any manufacturer warranty supplied with a product remains subject to the manufacturer's terms.
Limitation of Liability
To the maximum extent permitted by applicable law, AquaNest will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from website use, product misuse, delayed delivery, lost opportunities, data loss, or events outside reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.
Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or intentional misuse of a product.
Events Outside Our Control
AquaNest is not responsible for delay or failure caused by severe weather, natural disasters, transportation interruptions, labor disputes, public emergencies, government actions, carrier disruptions, cyber incidents, utility failures, or other events beyond reasonable control.
Governing Law
These Terms are governed by the laws of the State of Kansas and applicable United States federal law, without regard to conflict-of-law principles, except where mandatory consumer law requires another governing standard.
Any court proceeding that may lawfully be required in Kansas will be brought in a court with appropriate jurisdiction, subject to any rights you have under applicable consumer law.
Changes to These Terms
AquaNest may revise these Terms to reflect changes in products, operations, technology, business practices, legal requirements, or customer services.
The updated version becomes effective when posted with a revised effective date. Continued website use after an update constitutes acceptance of the revised Terms where permitted by law.
Severability and Entire Agreement
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. AquaNest's failure to enforce a provision does not waive the right to enforce it later.
These Terms and the policies referenced on the website form the complete agreement relating to your use of AquaNest and supersede prior communications concerning the same subject.
Policies Should Be Read as One Service Framework
These Terms of Service work together with AquaNest's Privacy Policy, Shipping Information, Returns and Exchanges Policy, Refund Policy, Payment and Security information, product instructions, promotional rules, and other notices displayed during checkout.
Specific Terms Take Priority
When a product, promotion, checkout notice, or service includes specific terms, those specific terms apply to that transaction in addition to this agreement.
Mandatory Rights Remain
These Terms do not remove consumer protections, warranty rights, refund rights, or legal remedies that cannot be waived under applicable law.
English Version Controls
If these Terms are translated, the English-language version will control to the extent permitted by law if a translation creates an inconsistency.
AquaNest Customer Support Is Available 24/7
Contact AquaNest for questions about these Terms, an existing order, product information, shipping, delivery, discounts, returns, exchanges, payment support, or product care.
Include your order number and the email address used at checkout when your question relates to a purchase. Do not send products to the business address unless AquaNest has provided return instructions.
Contact AquaNest